Frequently Asked Questions
329 North Dearborn St. Chicago, IL 60654
We are located at Marina City, between Dearborn and State Streets, just north of Wacker Drive and the Chicago River. We are also very accessible via public transportation. For details click here.
Bags up to 12"x6"x12" are allowed in the venue. All bags will be searched prior to entry. Bags that are not clear will be subject to additional search.
Our box office will be open at 12pm on-day-of-show only.
If you’d like to purchase tickets, please check out the shows page or visit www.livenation.com or ticketmaster.com.
If you’re looking to obtain a refund for a show that was either canceled, postponed or rescheduled, please visit us at https://www.livenationentertainment.com/ticketrefund/ for more information.
We look forward to seeing you at our next show at House of Blues!
Please call us for all ADA accommodations at 312-923-2000, then press 1 for the Box Office.
For an all-ages show, guests of all ages are welcome with an admission ticket. Children ages 12 and under must be accompanied by an adult.
Other shows may have an age restriction of 17 , 18 or 21. Age restricted shows will be notated when purchasing tickets. Please review or inquire about any age restrictions prior to purchasing tickets.
HOB has some of the best ways to view a show in the city! Whether it’s a table or an Opera Box, we’ve got you covered! For VIP ticket or upgraded seating inquires, click here.
Have you heard of PASS THE LINE? For most shows, you can make a purchase of $25 or more per person in the House of Blues Restaurant & Bar or at the Gear Shop on the day of show. This pass will give you priority entrance into the show before the general public.
You can either purchase PTL in advance here or just come on in before the show and grab a meal or souvenir and your receipt will be your pass!
Upgrades will be available as long as there are still VIP areas available. If you are interested in upgrading your tickets on the day of the event, click here.
If you are already at the venue, please stop by the Box Office or ask any staff member for assistance.
The Music Hall is General Admission Standing Room Only. We are built for dancing and rocking out! That means there is no seat to go along with your ticket despite those pesky little numbers that may be printed on it.
For those of you looking to upgrade your experience, we do have some VIP Seating options including stools, tables, and opera boxes. For more information regarding these VIP areas, please contact us here.
If you bought your tickets through Live Nation or Ticketmaster, you can pick up those tickets at the Box Office any time its open.
If you bought your tickets through Groupon or Goldstar, your tickets will be available approximately 2 hours before doors on the DAY OF SHOW ONLY.
You will need a valid photo ID and the credit card used for purchase.
Unfortunately, we do not allow re-entry.
We encourage you to review our safety and security information below prior to arriving at the venue.
- Please arrive early to the venue to allow enough time for you and your guests to move through the queue and enter the venue.
- Prior to entering the venue, guests will be searched (wand or walk through metal detection and/or pat-downs) to ensure that none of the restricted items enters the building.
- We suggest you leave valuable and unnecessary items at home.
- You may be asked to empty your pockets of all items so that they can be examined.
- All alcohol and narcotic laws will be strictly enforced.
- The following bag policy is in place:
- Bags up to 12" x 6" x 12" are allowed in the venue. All bags will be searched prior to entry. Bags that are not clear will be subject to additional search.
- For questions about the status of an event, please see our event calendar or visit www.livenation.com/eventstatus for more information.
We reserve the right to refuse entry to anyone. If you see something that concerns you, please say something to our management or Security so we can ensure the best experience possible
Restricted Items:
(Keep in mind priority number 1 is to HAVE FUN! Just please do it without the items listed below)
- No guns, knives, weapons, pepper spray, projectiles of any kind, or any other item that could be used to inflict harm.
- Replicas of weapons also are NOT permitted
- No drugs or drug paraphernalia, illegal substances of any kind
- No personal video cameras, Go-Pros, selfie sticks, drones, masks or laser pointers.
- No professional audio, video, or audio recording equipment - (including detachable lenses, tripods, zooms or commercial use rigs)
- No outside food & beverage allowed
- No jewelry or clothing that could inflict harm
- No bags will be allowed if outside of the bag policy
- No stuffed animals or toys of any kind
- This list of prohibited items is subject to change at the discretion of venue management
Zero Tolerance For Drug Use or Possession
The use or possession of any illegal drugs will not be tolerated anywhere inside or outside the venue. Security personnel and narcotics officers will be working and enforcing all drug related laws. Do not bring any illegal substances to the event as violators will be prosecuted to the fullest extent of the law. If you are found impaired at the door, security will not allow you to enter the venue. Event staff reserves the right to refuse entry to anyone. Please come with a smile and be prepared to enjoy a fun filled night of music and dancing.
Safety and Medical
Live Nation is dedicated to providing a safe environment. Public and private security will be present throughout the entire event. The Security Staff will be available to assist your needs including any medical requests.
Tickets for cancelled shows can be refunded at the point of purchase. If you purchased tickets online through LiveNation.com or Ticketmaster.com, your refund will automatically be processed in 3-5 business days. If you don’t get that refund automatically, give us a call at 312-923-2000.
Our Restaurant & Bar features live music every night we are open. It’s a great way to pre-game before the show. To make reservations or to view the menu, click here or by calling 312-923-2007.
For most shows, by spending $25 in the restaurant, you can receive a Pass the Line voucher that will give you priority entrance into the show before the general public. Way better than standing in line!
For a more upscale option, join us in Foundation Room for dinner and drinks. To make reservations or to view the menu, click here or by calling us at 312-923-7050 or 312-923-2035 after 6PM.
We also have a variety of food & beverage options available for purchase during the show in our Music Hall, including local craft beers, tasty bites and a full bar.
With Foundation Room VIP Club at House of Blues, you have the ultimate key to the House for total entertainment and nightlife. First priority for concert tickets, premium perks from entry to encore, member-only events and access to electric nightlife in Foundation Room.
Check out some of the exclusive VIP Club benefits:
- Advanced ticketing notification and purchase privileges
- Premium seating for favorite concerts
- Personalized Concierge to customize your HOB experience
- Pre-show performances and artist meet-n-greets
- After-hours party perks and member-only events in Foundation Room
- Elite status savings on dining, drinks and bottle service throughout the venue
For more information on how to become a member click here!
Thursday 5PM-10PM
Friday 5PM - 12AM
Saturday 5PM-12AM
*additional show nights 5PM-10PM
Featuring LIVE MUSIC on select nights!
Reservations are highly recommended and can be made here.
We recommend booking convenient and affordable parking in advance through SpotHero, the nation's leading parking reservations app. To reserve your parking spot, visit here.
Our incredible space is the perfect location to host your next corporate event, private concert, social gathering, wedding, reception or private dinner. For more information, please call us at 312-923-2044 or click here.
We have a coat check available for all shows during the winter season and when weather permits the need. Coat Check is $5 and Merch Check is $10 - card only.
Please call Box Office at 312.923.2000 if you have any other questions.
We keep a log of all lost items that are found or turned in after our shows. To put in a lost and found request, please click here.
There are 2 ATMs in the venue. One is located in the lobby across from the Box Office. The other is located on the first floor of the Music Hall.
We’re cashless! All concession, bar and ticket sales, once in the venue, will only accept credit or debit cards and/or mobile pay (such as Apple Pay or Google Pay). Cashless payments are encouraged for ticket purchases at the box office. Cash to card conversion will be available inside the venue, dollar for dollar, without any service fees.